Refunds and replacements

What you see on the listing is what should arrive. If your game is damaged on the way, has gone missing, or doesn’t match its listing, we’ll replace it or refund you in full.

Because we can only claim transit damage from the courier with proof, we need a few things from you:

1. Film the unboxing. Record one continuous video from the sealed parcel: show the outer packaging and seal, open it, and check each game on camera.
2. Email us within 24 hours of delivery at [YOUR EMAIL], with your order number and a short description of the problem.
3. Send the video when we reply. We’ll answer by email, ask for the video, and ask for anything else we need.
4. Choose a refund or replacement. Once we’ve confirmed the problem, you get a full refund to the account you paid from, or a replacement if we can get the same game. Refunds reach you within [7] days.